1. How can I locate Cherry Tomato’s driver and vehicle ?
You need to go to the “Meeting Point” which indicated in your reservation confirmation or service voucher. Driver will hold ‘Cherry Tomato’ Sign Board to meet and greet you.
2. What should I do if my flight or train is delayed ?
For airport, seaport and train-station pick-ups, we indicate ‘maximum waiting time’ in our service voucher, if you are not able to be picked up on time, Please contact our service center. We understand that there may be issues beyond your control which could lead to unexpected delays. Therefore, by providing your flight, train, or cruise details upon booking, our staff is able to track your actual arrival time and will adjust your pick-up time accordingly.
3. What if I need to make a change to my booking ?
To make a change to your booking please contact our Cherry Tomato crew via email. For changes or amendment on travelling day or later, Please contact our service center.
4. Where are your pick up and drop off points ?
We provide a Door-to-Door service*. We will pick you up from the Airport terminal you arrived and take you to the address where you want to go to.
On departure we will pick you up from your address and drop you off at the terminal from which your flight leaves. (Noted that all flight details and address info are based on the booking form which you filled in.)
*Except a few LCC terminals with limited access & Apartments with narrow streets.
5. Where will you wait for me at my hotel/apartment/home ?
If you are going to your destination from a hotel, normally please wait at the hotel lobby. (you will receive departure notice one day before service day, around 5 PM). If being collected from an apartment or your home, please wait outside by your main door. If apartment or home unable to reach due to narrow streets and our vehicle size, will decide meeting point nearby.
6. How do I know what time you will pick me up to go to the airport ?
Your pick-up time will be indicated in the Departure Notice we send to you/your hotel by email/fax one day before (around 5pm) the service date.
7. What if I get to the airport too late and miss my flight ?
We normally set your pick-up time to get you to the airport 2 hours or more before your flight.
8. How far in advance do I have to make my reservation ?
We accept bookings 13months in advance, for last minute travelers, we recommend you book at least 72 hours in advance to ensure that we have enough time to process your request. However, we will do our best to accommodate last minute requests even before your flight take off. Take note booking is subject to availability and confirmation.
9. What if I need to cancel my reservation ?
Please inform us by email immediately after your decision. Charges may apply, please refer to our ‘terms & condition’.
10. What should I do if I miss my flight or my flight is cancelled ?
Please contact our service center asap.
11. What if I left something in the vehicle ?
Please contact our Cherry Tomato Service Center asap and we will do our best to locate your missing item.
12. Can passenger travel with a wheelchair ?
It can be arranged only if we were informed. You must inform us in advance if there are passenger needs wheelchair or travel with a wheelchair. A rental wheelchair for mobility also can be arranged in advance.